Anime Expo Help Center

No. All credentials purchased on or before the mailing deadline June 8, 2026, at 11:59 PM PT for U.S orders and June 4, 2026 at 11:59 PM PT for Canadian ord...

For General Registration, credentials will be mailed out starting in early May. For Professional Registration (Artist Alley, Exhibitor, Industry), badge...

To avoid potential delays and lost mail, credential shipping is limited to addresses within the U.S. and Canada only. 

You can update your shipping address by logging into your ShowClix account and doing the following steps: Click on the "Order History" tab Clic...

Tracking information will be available shortly after your package has shipped. You can access your tracking information by logging to your ShowClix account.

Tracking information will be available shortly after your package has shipped. You can access your tracking information by logging into your ShowClix My Tic...

Your order is being processed for shipping and will be on its way soon. We understand that you are eager to receive your order and we appreciate your patien...

To reduce lines at our Registration Booth for credential pick-up and create a contactless, more streamlined customer experience for our attendees, we mail a...

Any changes to the shipping address must be made before or on April 17, 2026,  at 11:59 PM PT.  Unfortunately, once preparations for badge mailing begi...

If you’re concerned about the delivery of your badge(s), please contact the courier by clicking the tracking link in your shipping confirmation email for m...