Mailing

Can I choose to pick up my credential on-site instead of getting it mailed?
No. All credentials purchased on or before the mailing deadline June 8, 2026, at 11:59 PM PT for U.S orders and June 4, 2026 at 11:59 PM PT for Canadian ord...
Tue, 10 Feb, 2026 at 12:14 PM
When will you ship out the credentials?
For General Registration, credentials will be mailed out starting in early May. For Professional Registration (Artist Alley, Exhibitor, Industry), badge...
Tue, 10 Feb, 2026 at 12:15 PM
Why don’t you ship credentials internationally outside of Canada?
To avoid potential delays and lost mail, credential shipping is limited to addresses within the U.S. and Canada only. 
Tue, 10 Feb, 2026 at 12:16 PM
How do I update my shipping address on my order?
You can update your shipping address by logging into your Leap (formerly ShowClix) account and doing the following steps: Click on the "Order History...
Fri, 17 Apr, 2026 at 5:59 PM
My badge hasn’t arrived yet. What do I do?
First check your Leap (formerly ShowClix) account to find the tracking number and view the status of your shipment.  Next, if you are still having mailing ...
Mon, 20 Apr, 2026 at 9:50 AM
Will I get a shipping notification when my credential gets sent out?
Tracking information will be available shortly after your package has shipped. You can access your tracking information by logging to your ShowClix account.
Tue, 10 Feb, 2026 at 12:17 PM
Can I get a tracking number for my badge?
Tracking information will be available shortly after your package has shipped. You can access your tracking information by logging into your Leap (formerly ...
Fri, 17 Apr, 2026 at 5:59 PM
My friend got their credentials before I did, and I registered before them. Should I be worried?
Your order is being processed for shipping and will be on its way soon. We understand that you are eager to receive your order and we appreciate your patien...
Tue, 10 Feb, 2026 at 12:17 PM
If I don't want my credential(s) shipped, can I select Will Call and pick up my badge onsite?
To reduce lines at our Registration Booth for credential pick-up and create a contactless, more streamlined customer experience for our attendees, we mail a...
Tue, 10 Feb, 2026 at 12:18 PM
Can I still change my shipping address after the deadline to update shipping address?
Any changes to the shipping address must be made before or on April 17, 2026,  at 11:59 PM PT.  Unfortunately, once preparations for badge mailing begi...
Fri, 17 Apr, 2026 at 5:59 PM