Anime Expo Help Center
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AX 2023 Registration & Badges
Online Registration Guidelines
What payment methods do you accept for online registration?
How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
How do I transfer a Child badge? I am unable to do so in my ShowClix account.
How do I change the name on a badge?
Will you be selling any Military badges?
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Why don’t you ship badges internationally outside of Canada?
Can I get a tracking number for my badge?
How do I update my shipping address on my order?
If I don't want my badge(s) shipped, can I select Will Call and pick up my badge onsite?
Can I still change my shipping address?
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Transferring / Upgrading / Exchanging Your Badge
I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
I can't attend now, can I transfer my badge to the next year?
How do I transfer my badge to another person?
How do I accept a transfer?
Activating Your Badge
How do I activate my badge?
Activate a General Registration Badge (4 Day, Saturday, Sunday, Monday, Tuesday, Child)
Activate a Professional Badge (Exhibitor, Artist Alley, Press, Industry)
Buying / Picking Up Badges On-Site
What do I need to pick up my badge on-site?
When can I pick up / buy my badges on-site?
Can someone else pick up my badge for me?
Where do I go to pick up / buy my badge on-site?
I’m under 18, can I pick up my own badge?
RFID Tapping In/Out
How do I know that I tapped in / tapped out correctly with my badge?
Do I need anything besides my badge when there is an RFID issue?
What if I forget to tap out?
What if my badge isn’t working?
AX 2023 Artist Alley
Participating in Artist Alley
How do I get a table in Artist Alley?
I’m under the age of 18. Can I participate in Artist Alley?
Can I transfer my Artist Alley table to the subsidiary artist listed on my form? I am unable to attend this year.
Can I get a refund for my General Attendee badge if I was able to purchase an Artist Alley table?
Can I get a refund for my General Attendee badge(s) if I bought an Additional Artist Alley badge(s)?
Submitting Your Artist Alley Form
Do I need a Seller’s Permit?
Can I make request a specific area or neighbor for my table assignment?
Table Restrictions & Requirements
Are there limitations for signage and displays?
Can I bring my own tablecloth or banner to decorate my table?
Where can I store my inventory & supplies?
How many people can sit at an Artist Alley table at a time?
Do I have to bring my Seller’s Permit with me?
Subsidiary Artists & Helpers
What is the difference between primary artists, subsidiary artists, and helpers?
How many subsidiary artists can be at a table?
How do I get additional badges for subsidiary artists and helpers?
Transferring your Additional Artist Alley badge to your designated helper or subsidiary artist.
AX 2023 Travel & Hotels
Who do I contact if I have a question about booking a room at an Anime Expo hotel?
What do I need to book a hotel?
What is the maximum occupancy for each hotel room?
Is there a minimum number of room nights I need to book?
I only want to stay one night. Is this possible?
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