Anime Expo Help Center

Online Registration Guidelines 6

• What payment methods do you accept for online registration?
• How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
• How do I transfer a Child badge? I am unable to do so in my ShowClix account.
• How do I change the name on a badge?
• Will you be selling any Military badges?

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Mailing 9

• Why don’t you ship badges internationally outside of Canada?
• Can I get a tracking number for my badge?
• How do I update my shipping address on my order?
• If I don't want my badge(s) shipped, can I select Will Call and pick up my badge onsite?
• Can I still change my shipping address?

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Transferring / Upgrading / Exchanging Your Badge 5

• I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
• How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
• I can't attend now, can I transfer my badge to the next year?
• How do I transfer my badge to another person?
• How do I accept a transfer?

Activating Your Badge 3

• How do I activate my badge?
• Activate a General Registration Badge (4 Day, Saturday, Sunday, Monday, Tuesday, Child)
• Activate a Professional Badge (Exhibitor, Artist Alley, Press, Industry)

Buying / Picking Up Badges On-Site 5

• What do I need to pick up my badge on-site?
• When can I pick up / buy my badges on-site?
• Can someone else pick up my badge for me?
• Where do I go to pick up / buy my badge on-site?
• I’m under 18, can I pick up my own badge?

RFID Tapping In/Out 4

• How do I know that I tapped in / tapped out correctly with my badge?
• Do I need anything besides my badge when there is an RFID issue?
• What if I forget to tap out?
• What if my badge isn’t working?

Participating in Artist Alley 5

• How do I get a table in Artist Alley?
• I’m under the age of 18. Can I participate in Artist Alley?
• Can I transfer my Artist Alley table to the subsidiary artist listed on my form? I am unable to attend this year.
• Can I get a refund for my General Attendee badge if I was able to purchase an Artist Alley table?
• Can I get a refund for my General Attendee badge(s) if I bought an Additional Artist Alley badge(s)?

Submitting Your Artist Alley Form 2

• Do I need a Seller’s Permit?
• Can I make request a specific area or neighbor for my table assignment?

Table Restrictions & Requirements 5

• Are there limitations for signage and displays?
• Can I bring my own tablecloth or banner to decorate my table?
• Where can I store my inventory & supplies?
• How many people can sit at an Artist Alley table at a time?
• Do I have to bring my Seller’s Permit with me?

Subsidiary Artists & Helpers 4

• What is the difference between primary artists, subsidiary artists, and helpers?
• How many subsidiary artists can be at a table?
• How do I get additional badges for subsidiary artists and helpers?
• Transferring your Additional Artist Alley badge to your designated helper or subsidiary artist.

Hotel Blocks 13

• Who do I contact if I have a question about booking a room at an Anime Expo hotel?
• What do I need to book a hotel?
• What is the maximum occupancy for each hotel room?
• Is there a minimum number of room nights I need to book?
• I only want to stay one night. Is this possible?

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