Anime Expo Help Center

General Event Rules & Info 9

• What items are not permitted at Anime Expo?
• I lost my badge! What do I do?
• Can I bring food and drinks into Anime Expo?
• What time does Anime Expo start / end?
• Are there gender-neutral restrooms?

View all 9

Lines & Security Protocols 4

• What is the entry procedure to the Anime Expo Event Area?
• Where are the panel lines located?
• What do I need to attend an 18+ event or enter an 18+ area?
• What do I need to enter 21+ areas?

Amenities 5

• I have lost/found an item. What do I do?
• What is a Safe Space?
• Are there cell phone charging stations?
• Where do I go for First Aid?
• What is the Quiet Lounge?

Attendees with Disabilities 1

• How to Apply for Disabled Services

Attending with Children (under age 13) or as a Minor (age 14-17) 5

• Do I need to get a badge for my child?
• Are strollers permitted?
• Are there lactation rooms available at Anime Expo?
• Is there stroller parking?
• Can children attend ticketed events?

Online Registration Guidelines 12

• Do I need to purchase a pass to attend Anime Expo?
• When can I purchase my credential for Anime Expo?
• Where do I register/purchase my credential?
• What payment methods do you accept for online registration?
• How do I create a Leap (formerly ShowClix) account? Do I need one before I purchase my badge(s)?

View all 12

Mailing 14

• Can I choose to pick up my credential on-site instead of getting it mailed?
• When will you ship out the credentials?
• Why don’t you ship credentials internationally outside of Canada?
• How do I update my shipping address on my order?
• My badge hasn’t arrived yet. What do I do?

View all 14

Transferring / Upgrading / Exchanging Your Credential 6

• I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
• How do I accept a transfer?
• How do I transfer a credential to someone?
• How do I exchange my 1-Day credential for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
• I can't attend now, can I transfer my credential to the next year?

View all 6

Activating Your Credential 4

• How do I activate my credential?
• I have already activated my credential, but now I need to transfer it to another person.
• If my activation button is missing, do I still need to activate my badge?
• Do Professional Credentials (Exhibitor, Press, Industry) need to be activated?

Buying / Picking Up Credentials On-Site 7

• What payment methods do you accept for on-site purchases?
• What do I need to pick up my credential on-site?
• When can I pick up / buy my credentials on-site?
• Can someone else pick up my credential for me?
• Where do I go to pick up / buy my credential on-site?

View all 7

RFID Tapping In/Out 4

• How do I know that I tapped in / tapped out correctly with my badge?
• Do I need anything besides my credential when there is an RFID issue?
• What if I forget to tap out?
• What if my credential isn’t working?

Participating in Artist Alley 6

• How do I get a table in Artist Alley?
• I’m under the age of 18. Can I participate in Artist Alley?
• Can I transfer my Artist Alley table to helper listed on my form? I am unable to attend this year.
• Can I get a refund for my General Attendee badge if I was able to purchase an Artist Alley table?
• Can I get a refund for my General Attendee badge(s) if I bought an Additional Artist Alley badge(s)?

View all 6

Submitting Your California Seller's Permit 2

• Do I need a Seller’s Permit?
• Do I have to bring my Seller’s Permit with me?

Table Restrictions & Requirements 4

• Are there limitations for signage and displays?
• Can I bring my own tablecloth or banner to decorate my table?
• Where can I store my inventory & supplies?
• How many people can sit at an Artist Alley table at a time?

Additional Helpers 2

• How do I get additional badges for helpers?
• Transferring your Additional Artist Alley badge to your designated helper

AX Official Hotel Block 1

• Who do I contact if I have a question about booking a room with the AX Official Hotel Block?

Prop / Weapon Policy 3

• How do I get my prop weapon checked/approved?
• Are there size or weight limitations to prop weapons?
• What kind of prop weapons can I bring to Anime Expo?

Cosplay Guidelines 7

• Can I walk around barefoot?
• Are there any requirements or restrictions when cosplaying?
• Can I wear a revealing cosplay?
• Can I wear a military or police officer costume?
• Are there size restrictions for bulky or oversized costumes?

View all 7

Cosplay Gatherings 2

• Where are the cosplay gatherings located?
• What is a cosplay gathering?

Panel Application General Information 3

• How can I host a panel or workshop at Anime Expo?
• When will I know if my panel or workshop application was accepted?
• Am I considered an Industry or Community panel?

Further Information for Hosting a Panel 4

• Panelist Amenities
• Panel Materials
• Panel Cancellations
• Non-Clearing Programming Rooms

Autographs General Information 8

• How do I apply as an Industry Autograph Guest?
• Is there a fee for hosting an Autograph table at Anime Expo?
• Do I need a CA Seller’s Permit for Autographs?
• Where can I store my Autograph inventory and supplies?
• How much is an autograph?

View all 8

Volunteer Resources 1

• Volunteer Resources