Anime Expo Help Center
Enter your search term here...
to submit a new ticket
Check ticket status
Attending Anime Expo 2024
General Event Rules & Info
I lost my badge! What do I do?
Can I bring food and drinks into Anime Expo?
What time does Anime Expo start / end?
Are there gender-neutral restrooms?
What is the Youth Protection Policy?
View all 7
Lines & Security Protocols
Where are the panel lines located?
What do I need to attend an 18+ event or enter an 18+ area?
What do I need to enter 21+ areas?
I have lost/found an item. What do I do?
What is a Safe Space?
Are there cell phone charging stations?
Where do I go for First Aid?
What is the Quiet Lounge?
Attendees with Disabilities
How to Apply for Disabled Services
Attending with Children (under age 13) or as a Minor (age 14-17)
Are there nursing/breasfeeding stations available at Anime Expo?
Are strollers permitted?
Is there stroller parking?
Do I need to get a badge for my child?
Can children attend ticketed events?
AX 2024 Registration & Badges
Online Registration Guidelines
What payment methods do you accept for online registration?
How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
How do I change the name on a badge?
Will you be selling any Military badges?
How do I update the email?
View all 8
Can I choose to pick up my badge on-site instead of getting it mailed?
When will you ship out the badges?
Why don’t you ship badges internationally outside of Canada?
My badge hasn’t arrived yet. What do I do?
Can I get a tracking number for my badge?
View all 11
Transferring / Upgrading / Exchanging Your Badge
I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
I can't attend now, can I transfer my badge to the next year?
How do I transfer my badge to another person after my purchase?
How do I accept a transfer?
View all 6
Activating Your Badge
How do I activate my badge?
I have already activated my badge, but now I need to transfer it to another person.
Buying / Picking Up Badges On-Site
What do I need to pick up my badge on-site?
When can I pick up / buy my badges on-site?
Can someone else pick up my badge for me?
Where do I go to pick up / buy my badge on-site?
I’m under 18, can I pick up my own badge?
View all 6
RFID Tapping In/Out
How do I know that I tapped in / tapped out correctly with my badge?
Do I need anything besides my badge when there is an RFID issue?
What if I forget to tap out?
What if my badge isn’t working?
AX 2024 Artist Alley
Participating in Artist Alley
How do I get a table in Artist Alley?
I’m under the age of 18. Can I participate in Artist Alley?
Can I transfer my Artist Alley table to helper listed on my form? I am unable to attend this year.
Can I get a refund for my General Attendee badge if I was able to purchase an Artist Alley table?
Can I get a refund for my General Attendee badge(s) if I bought an Additional Artist Alley badge(s)?
Submitting Your Artist Alley Form
Do I need a Seller’s Permit?
Can I request a specific area or neighbor for my table assignment?
Table Restrictions & Requirements
Are there limitations for signage and displays?
Can I bring my own tablecloth or banner to decorate my table?
Where can I store my inventory & supplies?
How many people can sit at an Artist Alley table at a time?
Do I have to bring my Seller’s Permit with me?
Subsidiary Artists & Helpers
What is the difference between primary artists, subsidiary artists, and helpers?
How do I get additional badges for helpers?
Transferring your Additional Artist Alley badge to your designated helper
AX 2024 Travel & Hotels
Who do I contact if I have a question about booking a room at an Anime Expo hotel?
What do I need to book a hotel?
What is the maximum occupancy for each hotel room?
Is there a minimum number of room nights I need to book?
I only want to stay one night. Is this possible?
View all 14
AX 2024 Cosplay
Prop / Weapon Policy
How do I get my prop weapon checked/approved?
Are there size or weight limitations to prop weapons?
What kind of prop weapons can I bring to Anime Expo?
Can I walk around barefoot?
Are there any requirements or restrictions when cosplaying?
Can I wear a revealing cosplay?
Can I wear a military or police officer costume?
Are there size restrictions for bulky or oversized costumes?
View all 7
Gatherings, Senpai, and Repair Station
Where are the cosplay gatherings located?
What is a cosplay gathering?
AX 2024 Programming
Panel Application General Information
How can I host a panel or workshop at Anime Expo?
When will I know if my panel or workshop application was accepted?
Am I considered an Industry or Community panel?
Further Information for Hosting a Panel
View all 7
Help Desk Software