Anime Expo Help Center

Online Registration Guidelines 6

• What payment methods do you accept for online registration?
• How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
• How do I transfer a Child badge? I am unable to do so in my ShowClix account.
• How do I change the name on a badge?
• Will you be selling any Military badges?

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Mailing 8

• Can I choose to pick up my badge on-site instead of getting it mailed?
• Why don’t you ship badges internationally outside of Canada?
• My badge hasn’t arrived yet. What do I do?
• Will I get a shipping notification when my badge gets sent out?
• Can I get a tracking number for my badge?

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Transferring / Upgrading / Exchanging Your Badge 5

• I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
• I can't attend now, can I transfer my badge to the next year?
• How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
• Can I get a refund for my 4-Day badge if I am able to purchase a Premier Fan badge later?
• How do I transfer my badge to another person?

Activating Your Badge 1

• How do I activate my badge?

Buying / Picking Up Badges On-Site 6

• What payment methods do you accept for on-site purchases?
• What do I need to pick up my badge on-site?
• When can I pick up / buy my badges on-site?
• Can someone else pick up my badge for me?
• Where do I go to pick up / buy my badge on-site?

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RFID Tapping In/Out 4

• How do I know that I tapped in / tapped out correctly with my badge?
• Do I need anything besides my badge when there is an RFID issue?
• What if I forget to tap out?
• What if my badge isn’t working?

Priority Access for AX 2022 7

• How do I know if I'm on the Priority Access list for AX 2022?
• I've changed my email address. How do I update it?
• Can I give my Priority Access code to someone else if I am unable to attend this year?
• Can I roll over my Priority Access code to next year?
• I didn't receive a Priority Access code but I rolled over my badge from AX 2020. Why didn't I get one?

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