Anime Expo Help Center
Enter your search term here...
New support ticket
Check ticket status
Registration & Badges
Online Registration Guidelines
What payment methods do you accept for online registration?
How do I create a ShowClix account? Do I need one before I purchase my badge(s)?
How do I transfer a Child badge? I am unable to do so in my ShowClix account.
How do I change the name on a badge?
Will you be selling any Military badges?
View all 6
Can I choose to pick up my badge on-site instead of getting it mailed?
Why don’t you ship badges internationally outside of Canada?
My badge hasn’t arrived yet. What do I do?
Will I get a shipping notification when my badge gets sent out?
Can I get a tracking number for my badge?
View all 8
Transferring / Upgrading / Exchanging Your Badge
I want to upgrade my 1-Day badge to a 4-Day. How do I do this?
I can't attend now, can I transfer my badge to the next year?
How do I exchange my 1-Day badge for another day? I can't make it on Friday now and want to switch it to a Sunday badge.
Can I get a refund for my 4-Day badge if I am able to purchase a Premier Fan badge later?
How do I transfer my badge to another person?
Activating Your Badge
How do I activate my badge?
Buying / Picking Up Badges On-Site
What payment methods do you accept for on-site purchases?
What do I need to pick up my badge on-site?
When can I pick up / buy my badges on-site?
Can someone else pick up my badge for me?
Where do I go to pick up / buy my badge on-site?
View all 6
RFID Tapping In/Out
How do I know that I tapped in / tapped out correctly with my badge?
Do I need anything besides my badge when there is an RFID issue?
What if I forget to tap out?
What if my badge isn’t working?
Priority Access for AX 2022
How do I know if I'm on the Priority Access list for AX 2022?
I've changed my email address. How do I update it?
Can I give my Priority Access code to someone else if I am unable to attend this year?
Can I roll over my Priority Access code to next year?
I didn't receive a Priority Access code but I rolled over my badge from AX 2020. Why didn't I get one?
View all 7
Help Desk Software
by Freshdesk Support Desk