ACTIVATION BUTTON MISSING? HERE’S WHAT TO DO!


Did you ONLY purchase a badge for yourself?


Please disregard the activation sticker on your badge. Your badge has been pre-activated and is ready to tap in at the convention.

Note: The orange 8-digit RFID code on the back of your badge should match the 8-digit code listed on the badge in your ShowClix MyTickets account. If the codes do not match, please reach out to 
ShowClix Customer Care for assistance.



Did you purchase a badge for someone else and already transferred the badge?

Step 1): Have the transferee (badge recipient) log into their ShowClix MyTickets account and verify the 8-digit RFID code of the transferred badge. They will need to provide this code to you via texted or email.

Note: If you transferred MULTPLE badges, each transferee must follow the above instruction in verifying the individual 8-digit RFID code and submitting it to you.

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Step 2): The RFID code given to you by each transferee should match the orange code on the back of the badge(s) you received in the mail. As the person who receives all the physical badges, it is important to take note of which badge belongs to who. For instance, if you are transferring the badge with the code ‘00000000’, make sure the recipient receives the badge labeled with ‘00000000’. We recommended writing the transferee’s name on a sticky note and placing it on the badge to avoid issuing giving the wrong badge to each person.

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Step 3): Repeat Steps 1 and 2 for EACH badge that you transferred.

Step 4): Completed Steps 1-3? Now all you need to do is distribute each badge to the intended recipient. Once received, you are all set to enjoy Anime Expo 2024!


Did you purchase a badge for someone else but have not yet completed the transfer?
 

Step 1): 
Log-in to your ShowClix MyTickets account and click on ‘MANAGE ANIME EXPO 2024 PROFILE’. From here, you should be able to view all the badges in your order.

Step 2): Identify the 8-digit RFID code listed on the badge on the right side.

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Step 3): Identify the matching orange 8-digit RFID code listed on the back of the physical badge.

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Step 4). If one of badges is for you, remember to put that badge aside. Next, write down the name of the transferee (badge recipient) on a sticky note and place it on the physical badge. Do this for each badge you need to transfer. This ensures a badge has been allocated to each person in that order and will make it easier to process each transfer request.

Step 5). After you complete Steps 3 and 4, you can then transfer each additional badge in your order to the intended recipient. Do you have the email address for each recipient? If you don’t, then you will need to get this before you can transfer their badge as this is required. Click here for instructions on “How do I transfer my credential to another person?


Step 6). When transferring a badge, type in the email address of the intended recipient, then select the badge you allocated for that person and confirm the 8-digit RFID code, so you know which badge to click the checkbox ý for. If you are transferring the badge with the RFID code ‘3EBC5882’ to Recipient01, then make sure Recipient01 receives the badge with the RFID code ‘3EBC5882’.


Step 7). Repeat Steps 5 and 6 for EACH badge you intend to transfer.

Step 8): Completed Steps 1-6? Now all you need to do is distribute each badge to the intended recipient.  Once received, you are all set to enjoy Anime Expo 2024!


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We apologize for any confusion this may have caused. We appreciate your understanding and cooperation as we work to enhance the attendee experience. Should you have any questions or concerns regarding this update or any other aspect of the event, please do not hesitate to reach out to our support team at registration@anime-expo.org.
 

We look forward to welcoming you to Anime Expo 2024!