The deadline to submit your exchange or upgrade request is April 11, 2025, at 11:59 PM PT.


To exchange your 1-Day badge for another date, please follow the instructions below:

  1. Submit your request to [email protected]with the following information included:
    • Original order number
      NOTE: If you are only exchanging part of your order, please specify the badge(s) you want to exchange.
    • Your first name / last name
    • Email address you used to register, if different from the email you used to send the inquiry


IMPORTANT: If you only exchanging part of the original order, shipping fees will not be refunded since the original order will still be shipped. We cannot combine orders due to fulfillment restrictions. 


REMEMBER:  Only the buyer may submit a request to exchange tickets.