To upgrade your 1-Day badge to a 4-Day badge, or a child badge to a GA badge, please follow the instructions below:

  1. Complete the purchase for the new badge(s) that you want to upgrade for. Please note the inventory is limited and we cannot guarantee it.
  2. Submit your request to with the following information included:
    1. Original order number 
      1. NOTE: If you are only upgrading part of your order, please specify the badge(s) you want to upgrade
    2. New order number
    3. Your first name / last name
    4. Email address you used to register, if different from the email you used to send the inquiry
  3. Our support team will review your request and get back to you within 5 – 7 business days. If your request is approved, your original order will be canceled and a refund for your original order will be processed in 3 – 5 business days.

IMPORTANT: If you are exchanging part of the original order only, shipping fees will not be refunded since the original order will still be shipped. We do not offer order combinations due to fulfillment restrictions.

The deadline to submit your exchange or upgrade request is April 12, 2024, at 11:59 PM PT.