Anime Expo Help Center

In order to avoid potential delays and lost mail, badge shipping is limited to addresses within the US and Canada only. 

Tracking information will be available shortly after your package has shipped. You can access your tracking information by logging to your My Tickets account.

You can update your shipping address by logging into your ShowClix account and doing the following steps: Click on the "Order History" tab Clic...

To reduce lines at our Registration Booth for badge pick-up and create a contactless, more streamlined customer experience for our attendees, we have been m...

Unfortunately, once packages have shipped, there’s no way to update your shipping address.     If you know you won't be able to receive the packa...

If you’re concerned about the delivery of your badge(s), please contact the courier by clicking the tracking link in your shipping confirmation email for m...

If you need a replacement, please visit the Registration Booth:  Registration Assistance counters for all General Attendee badges, or   Professional ...

If you think you received the wrong badge(s) please contact registration@anime-expo.org to report the issue and provide the following to request a replace...

Hello xxx, Thanks for contacting Anime Expo Customer Support. I know you are eager to receive your badge and we apologize for the inconvenience this...