Why don’t you ship badges internationally outside of Canada?
In order to avoid potential delays and lost mail, badge shipping is limited to addresses within the US and Canada only. 
Fri, 13 Jan, 2023 at 5:57 PM
Can I get a tracking number for my badge?
Tracking information will be available shortly after your package has shipped. You can access your tracking information by logging to your My Tickets account.
Wed, 26 Apr, 2023 at 11:19 AM
How do I update my shipping address on my order?
You can update your shipping address by logging into your ShowClix account and doing the following steps: Click on the "Order History" tab Clic...
Mon, 10 Apr, 2023 at 12:04 PM
If I don't want my badge(s) shipped, can I select Will Call and pick up my badge onsite?
To reduce lines at our Registration Booth for badge pick-up and create a contactless, more streamlined customer experience for our attendees, we have been m...
Mon, 10 Apr, 2023 at 12:04 PM
Can I still change my shipping address?
Unfortunately, once packages have shipped, there’s no way to update your shipping address.     If you know you won't be able to receive the packa...
Wed, 26 Apr, 2023 at 11:22 AM
I've tracked my package and I'm concerned it won't be delivered. What should I do?
If you’re concerned about the delivery of your badge(s), please contact the courier by clicking the tracking link in your shipping confirmation email for m...
Wed, 26 Apr, 2023 at 11:24 AM
I received my badge(s), but I lost/damaged them. How do I get new ones?
If you need a replacement, please visit the Registration Booth:  Registration Assistance counters for all General Attendee badges, or   Professional ...
Wed, 26 Apr, 2023 at 11:25 AM
I think I received the wrong badge(s). What do I do?
If you think you received the wrong badge(s) please contact to report the issue and provide the following to request a replace...
Wed, 26 Apr, 2023 at 11:26 AM
My badge hasn't shipped, what do I do?
Hello xxx, Thanks for contacting Anime Expo Customer Support. I know you are eager to receive your badge and we apologize for the inconvenience this...
Fri, 2 Jun, 2023 at 11:52 PM