SPJA is dedicated to accommodating all attendees, volunteers, and staff who may have disabilities that are protected by federal, state, and local public accommodations and accessibility laws. Although Event Facilities such as, but not limited to, the Ontario Convention Center and the Ontario Conference Center, are solely responsible for accessibility of and non-discrimination in their physical buildings, restrooms, and facilities, SPJA is ready and prepared to offer a hand to visitors with special needs or whom may require some sort of a reasonable accommodation. SPJA offers, for example:
- ASL interpreters for the deaf at large panels and events;
- Limited special seating for programming events; and
- Event Registration service and support for attendees with mobility issues
If you are an attendee who needs reasonable accommodation, SPJA wants to make your experience as fun and entertaining as possible. There are a few limitations, however, on what SPJA reasonably can provide. Please note:
- Programming rooms fill up quickly, and all seating is on a first-come, first- served basis, so special seating may not be available if you wait until the last minute to get to the room. Please read the program guide and plan your day accordingly, keeping in mind the popularity of most events.
- Elevators can be crowded and slow. Please plan in advance and allow plenty of time to change floors.
- Please try to provide at least 30 days’ notice if you will be requesting any special aides such as ASL interpreters. SPJA understands that things can change at the last minute and will nonetheless attempt to accommodate you as best as possible irrespective of such last minute notice.
- Service animals must be obedient and behave in a manner that is safe and non-threatening for other attendees and other service animals at all times. Only service animals will be permitted into SPJA Events. If service animals are behaving in ways that fundamentally alters the services offered by SPJA, such as behaving aggressively toward other service animals (barking, lunging, growling, snarling, scratching, biting) or toward other attendees, or howling in concerts, or is otherwise disruptive, SPJA may impose restrictions or ask that you remove the service animal from the premises, and you agree to and will cooperate with SPJA’s requests. You may continue to participate while your service animal remains outside. No poisonous or illegal exotic service animals are permitted.
For additional questions or special requests, please contact us at ADA@anime-expo.org