UPGRADES that are allowed:
- 2-Day Child Wristband to a Saturday, Sunday, OR 2-Day Weekend Wristband
- Saturday or Sunday Wristband to a 2-Day Weekend Wristband
EXCHANGES that are allowed:
- Sunday to a Saturday Wristband
- Saturday to a Sunday Wristband
*Additional fees and costs may apply for any upgrades or exchanges.
DOWNGRADING from a Weekend credential to any single day credential is not permitted.
To request an upgrade or exchange, submit the following information to request a refund to registration@anime-expo.org:
- Your full name
- Your email address
- The order confirmation number for the original order to be refunded.
- If there are multiple wristbands on this order and you only want to refund one wristband (a portion of the order), then include the wristband ID number(s) for the ones you wish to refund.
- The order confirmation number for the new order purchased.
Upon verification of your orders, we will inform you if the Upgrade or Exchange request has been approved then process the refund back to the card used to make the purchase*. Refunds will only be made back to the BUYER associated with the order.
The deadline to submit a request to Upgrade or Exchange wristbands is October 25, 2024 11:59 PM PT.
* Processing times may vary and may take up to 5 business days to review, we appreciate your patience.
Have further questions? Fill out our contact form.