To request a refund you must follow these steps:
- The Primary Artist must first purchase the additional Artist Alley badge for the helper.
- After purchasing the badge(s), you must transfer them to your helper's ShowClix account.
- For more info read: How do I transfer my badge to another person?
- Failure to transfer the additional badge(s) can result in delays or the refund request being denied.
- The helper must go into their ShowClix account and accept the transfer.
- The original Buyer of the General Attendee badge must send a refund request via email to firstname.lastname@example.org.
- Refunds will only be made back to the BUYER associated with the original order so they are the only ones that can send the request.
- All badges to be refunded must be in the original buyer's possession in their ShowClix account. If the badge was successfully transferred to another person, it must be transferred back to the original buyer.
In the email request please provide:
- Original Buyer's Full Name
- Email Address used for the order
- Order confirmation # of the General Attendee badge
- if the order contains multiple badges, please specify which badge to refund
- Order confirmation # of the Artist Alley Additional badges
Once we have verified this information, we will approve the refund and notify you when it has been processed. Processing time may vary, and we appreciate your patience.