Yes, per our Artist Alley Exchange Policy, if you are able to purchase an Artist Alley table package then you can send us an email at artistalley@anime-expo.org to request a refund for your General Attendee badge. In the email request, please remember to provide:

  1. Your Name
  2. Your Email Address
  3. The order confirmation # of your General Attendee badge
    • If the order contains multiple badges, please specify which badge to refund
  4. The order confirmation # of your Artist Alley Table Package.
Once we have verified this information, we will approve the refund and notify you when it has been processed. Processing time may vary, and we appreciate your patience.


PLEASE NOTE: The deadline to submit upgrade requests is March 31, 2024. We will begin processing refunds after the Artist Alley form closes on April 5, 2024.


Please keep in mind that Refunds will only be made back to the BUYER associated with the order.